If you love saying YES and enjoy engaging with the community by leading with ART 21c is the perfect place for you. The starting wage for this position is $18 per hour.

Reports To: Night Manager/Front Office Manager

General Purpose: Audit, balance, and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed, and to prevent fraud.

Job Responsibilities

• Audit, balance, and report on all food and beverage outlets (e.g., restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
• Audit, balance, post, and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
• Audit, balance and prepare, verify, and report on room information to provide room management with a picture of their performance.
• Prepare and input statistics and income journal sheets for the preparation of daily reports.
• Balance and close all bank ticket codes.
• Run the night audit final after ensuring all revenues are in balance nightly.
• Perform the duties of a Front Desk Agent/Bellman, including check-ins and check-outs.
• Compile guest email addresses for comment cards and our market research company.
• Track guest issues in a master Guest Response Log, complete a snapshot of hotel and restaurant activity called the "Flash Report" and send to all employees.
• Basic supervision of 3rd shift staff, including contracted security.
• Attend quarterly Night Staff meeting with Night Manager/Rooms Manager/Managing Director.

Qualifications

• Accounting background preferred, but not required.
• Ability to operate personal computer, cash register and calculator.
• Ability to compile facts and figures.
• Telephone and guest relations etiquette and skills.
• Moderate hearing required to communicate with guests.
• Excellent vision required for viewing of computer screens.
• Excellent speech communication skills required to communicate with guests over the telephone.
• Excellent comprehension and literacy required for reading daily reports, numbers, etc.
• Ability to lift files/papers up to 5 lbs. 50% of time. May lift luggage up to 50 lbs.
• No bending/kneeling required.
• Mobility - ability to move between front desk, PBX and accounting and various other areas in the hotel, 15-20% of time.
• No continuous standing, climbing or driving required.
• Personal computer, telephone, cash register, calculator - approximately 90-95% of time.
• Work inside 90% of 8 hours.
• Must pass a background check.

Education

• High school education or equivalent experience.

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm